nutanix failed to acquire shutdown token

icon Best answer by Nupur.Sakhalkar Solution: It is not recommended to migrate the Windows DC, Exchange server. Note: After all Nutanix CVM goes shutdown then you can go ahead for step 6. The first step is connecting PowerShell to your tenant and subscription with valid credentials, using the "Connect-AzAccount" command. Really make sure that this is a task that you safely can force to complete before applying it for your cluster. Read also: Nutanix Prism Supports Top 5 WebBrowsers. The memory map had to be removed and a task killed via ecli. Necessary cookies are absolutely essential for the website to function properly. Hopefully you will get the resolution of your problem. Storage. As per my knowledge i had found following reasons behind the LCM upgrading task failure issue. Sorry, our virus scanner detected that this file isn't safe to download. Wait for the command to execute successfully. vim-cmd vmsvc/getallvms | grep -i cvm. Thanks to being with HyperHCI Tech Blog to stay tuned.! Sometimes, for various reasons, a CVM can remain holding the token even after an upgrade or maintenance has been successfully completed. There is one more possibility that your hardware firewall is blocking In-bound and Out-bound Nutanix domain or sub-domain traffic URL download.nutanix.com or *.nutanix.com and Network port number 80 and 443. Kill the Foundation process if it is alive. This is the receiver of the copy disk through pipe and it writes it to the container mounted on the Move VM. Those are stopped until this is resolved. more than one Nutanix node in a cluster at a time. Main working solution from them seem to remove CVM from maintenance mode (but keep host in maintenance) and to just run the "cvm_shutdown -P now" from there. nutanix@cvm$ acli host.enter_maintenance_mode Hypervisor_IP_address wait=true. is it just me, or does anyone else think the simplest of tasks within PRISM can and more often than not, go seriously wrong. The admin user on Move does not really have all the major rights, so best way is to change the user to root. Agree lets get a case opened and well hammer it out with you. via Life Cycle Management: LCM generated log with error message: Nutanix LCM upgradation operation failed. Read aslo: Shutdown / Start Nutanix vSphere Cluster BestPractice. Check 3 things for any user on Windows VM to be qualified for Move to use: Issue 2: Migrate the Windows Domain Controller Server, Microsoft Exchange server ? following steps are very useful when you cant run the cluster destroy command from CVM. More information and options regarding this script can be found in KB 3270. Sorry, our virus scanner detected that this file isn't safe to download. Great when you are in an emergency requirement. Running 5.20.0.1 so its fairly updated. Nutanix Community Podcast: 2022 Year in Review. How to Shut Down a Cluster and Start it Again. Reason: Lcm prechecks detected 2 issues that would cause upgrade failures. If have any issue / errors resolution please mention in comment, it would helpful for other Nutanix geeks. Dealing with source side, it prepares the migration by enabling CBT (Changed Block Tracking), shutting down the VM and shipping the last snapshot before the VM finally boots up on AHV side. But LCM encounter the failure issue sometimes during the upgrade and need to troubleshoot. Nutanix LCM framwork works with 70% faster robust up-gradation of software and hardware firmware with no downtime with Nutanix HCI appliance. Wait for the shutdown of the Nutanix AHV host to be successful, then ping the Nutanix AHV host to be sure that it is powered off. Issue 7 : How to assign static IP Address to Nutanix Move VM ? The cvm_shutdown -P now command notifies the cluster that the Nutanix Controller VM is going to unavailable / unreachable. NCM Intelligent Operations (formerly Prism Pro/Ultimate), Shutting down and Restarting a Nutanix Cluster. Orchestrator service, exposes REST APIs to source, target side. Step 3: Read logs from required logs file, Read also: Install Nutanix LCM Dark Site Bundle on LinuxServer. Once confirmed, manual token revocation is often accomplished by a simple restart of the Genesis service on the CVM currently holding the token. When shutting down a single host or < the redundancy factor (Nutanix number of hosts it is configured to tolerate failure in a Nutanix cluster . Read also: What is Nutanix NCC Health Check? If NCC is showing any issue resolve those critical issues contact nutanix support engineerAnother way is to check HA depending on the hypervisor. If you do more, you may cause all hosts in the Nutanix cluster to lose storage connectivity. If this service is working fine, then the UI will load perfectly. Issue 3: VMs Cut-over after days and weeks ? How to Exit Nutanix AHV host from Maintenance mode ? Default Cluster Credentials. This website uses cookies to improve your experience while you navigate through the website. Nutanix is a Hypervisor agnostic platform, it supports AHV, Hyper-V, ESXi and XEN. Step 1: Log in to Nutanix CVM via SSH -> on MAC use Terminal or similar (ssh nutanix@CVM-IP-ADDRESS), on Windows use Putty or similar.I have made a list of default passwords here. The instructions for shutting down a clusterare to usesudo shutdown -P now on the CVMs in the cluster to shut each one down,but the command only works on the first CVM. The CVM that is holding the token is the only entity allowed to be down or offline. To shutdown Nutanix CVM and Nutanix AHV hypervisor in the Nutanix cluster it is vital to use the right procedure to shutdown properlywithout any harmful impact of the running services and software in the Nutanix AHV Hypervisor as well as Nutanix CVM. Step 1: To power on the Nutanix AHV host, need to press power button on Nutanix node or we can use the IPMI web console/iDrac/iLO etc. You can read more about this procedure from the Pre-check : test_check_revoke_shutdown_token - Shutdown token taken by a node during a prior upgrade unable to be released knowledge base article. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Type the command: $ passwd. The shutdown token used to prevent more than one CVM (Controller VM) from going down during planned update operations can occasionally fail to be released for the next operation. This usually does not cause any issues, however, until another upgrade or maintenance is invoked on the cluster sometime in the future. Option 1 Through IPMI . First thing I would do is raise a case with support or if stopping you from completing your task inside of the maintenance window, call them, their support is second to none. Your email address will not be published. The new cadence for Maintenance releases focuses first on what we call "CFDs" (customer found defects), so that we're introducing fixes that matter to our customers first and foremost. Sorry, we're still checking this file's contents to make sure it's safe to download. Verify if the cluster is destroyed or not. Check services and nodes status with below command. Step 1: Log in to the Nutanix CVM with SSH. The state returned an unexpected value and must be investigated. 100% agree support will help you with this. So cross-check the correct and reachable DNS IP address entry in Nutanix Prism. and the message should appear Cluster is currently unconfigured. Please try again in a few minutes. If you have a newer version and you want to shutdown a node in the cluster, make sure that you follow the correct shutdown process depending on your hypervisor, here are the instructions for each:AHV,ESXi,hyper-vorCitrix. It also provides an overview of the recently announced partnership between IBM and Nutanix, highlighting the benefits customers can expect from this partnership. This category only includes cookies that ensures basic functionalities and security features of the website. There is lots issues / errors we face while using any Nutanix Move tool for P2V / V2V migration from VMware ESXi , vCenter, Hyper-V, AWS cloud platform to Nutanix AHV cluster. Sorry, we're still checking this file's contents to make sure it's safe to download. There is one more possibility that your hardware firewall is blocking In-bound and Out-bound Nutanix domain or sub-domain traffic URL download.nutanix.com or *.nutanix.com and Network port number 80 and 443. We must log in at next.nutanix.com and go to the Nutanix Community section and then to Download Software. Sorry, we're still checking this file's contents to make sure it's safe to download. We'll send you an e-mail with instructions to reset your password. AHV - Shutting down the cluster - Maintenance or Re-location | Nutanix Community, Shutting down Nutanix cluster running VMware vSphere for maintenance or relocation. nutanix@NTNX-CVM:192.168.2.1:~$ ls -ltrh ~/data/logs/*FATAL*. Run the below commands to check one by one all nodes. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Instead, in using the cvm_shutdown script, it will first place a necessary HA route in the hypervisor, to redirect storage requests to another CVM, before shutting down the CVM. We'll send you an e-mail with instructions to reset your password. If you have an older version of AOS (5.5.x or 5.6.x) then the shutdown script on your CVM might need a small modification, you can contact Nutanixsupport and an engineer will edit the file on the spot, or you can upgrade the AOS to a newer version which has the fix. Nutanix Complete Cluster's converged compute and storage architecture delivers a purpose-built building block for virtualization. If there are any errors or fails, contact Nutanix Support. Issue 8: Where is the Nutanix Move VM Logs location ? Change to the /home/nutanix directory. Set up is a two step process: first, you create a Direct Connect through the Nutanix Cloud portal to obtain a service key, and then use the service key in the . Crafted in the land of the Vikings by Alexander Ervik Johnsen. nutanix@cvm$ acli host.exit_maintenance_mode AHV-hypervisor-IP-address. As in my case, this is a lab-cluster where breaking something wouldn't be much of a problem. Got it resolved. To run the health checks open an SSH session to a Controller VM and run the command below or trigger the checks from the Prism Element of the cluster. Run the following command in CLI to enter Nutanix AHV host into maintenance mode. Solution: Nutanix recommends starting the cut-over data seeding process in a few hours. For any other case, always usecvm_shutdown -P now command to shutdown the CVM. Enter your username or e-mail address. Please support us by disabling these ads blocker. Stopping genesis (pids [4102, 4138, 4160, 4161]). The static IP address is assigned successfully. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Login to Prism / Central > Gear icon > Name Server. Nutanix LCM: Life Cycle Management is the great feature to up-grade the Nutanix software and hardware firmware with no downtime. Login to Prism / Central > Gear icon > HTTP Proxy. Please create the cluster. Let's say you want to shut down a CVM for maintenance, firmware upgrade or any other reason, and when you run "cvm_shutdown -P" you get this error: "StandardError: Cannot connect to genesis to check node configuration status". An important point to note hereis that this command should only be used on CVMs when the cluster is in stopped state (user VMs are powered down already) and you want to shutdown multiple CVMs at the same time. with the following steps you can directly connect the Nutanix nodes and can perform the cluster destroy task: NOTE:- MAKE SURE YOU ARE TRYING TO DESTORY CORRECT CLUSTER. When performing maintenance on a CVM, it is important to not treat it as a regular guest VM. After successfully shutdown the Nutanix CVM, now we can continue to shutdown/power off the Nutanix AHV host. Mastering Nutanix, How to add or remove NICs from OVS bridges on NUtanix AHV Mastering Nutanix, How to collect NCC, logs using Nutanix Prism, How to find which devices are connected to switch port, Nutanix Default credentials CVM, HOST, IPMI (Latest), VMware VCSA 7, 6.5, 6.7 Vcenter Appliance installation problem. The admin user on Move does not really have all the major rights, so best way is to change the user to root. Step 2: IfNutanix AHV host is member of Nutanix clusterthen you need toenter Nutanix CVM / AHV host into maintenance mode, but first weneed to live migrate the running VMsto another host in the Nutanix AHV Cluster. NCM Intelligent Operations (formerly Prism Pro/Ultimate), The shutdown token is used by a Nutanix cluster to prevent more than one entity from being down or offline during the occasion of software upgrades or other cluster maintenance. You can see that the cluster is destroyed. . Resolve any errors prior to shutting down the cluster. Nutanix Community Podcast: 2022 Year in Review. If any Nodes or services that are unexpectedly in thedown state need to be fixed before proceeding with the restart. First we need to Shutdown Nutanix CVM Step 1 : Log in to Nutanix CVM via SSH -> on MAC use Terminal or similar (ssh nutanix@CVM-IP-ADDRESS), on Windows use Putty or similar. Verify if the Foundation process is now working or not, You can see that Foundation to create new cluster is now working, Shared awesome detailed information on Nutanix cluster destroy troubleshooting n process. Verify if the cluster can tolerate a single node failure. Step 3: Configure the static IP address on Nutanix Move VM. if you are using proxy server in your Nutanix environment to access internet then you have to configure the proxy on Prism and Prism central as well to allow internet access on Nutanix Prism and Prism central to get software updates through LCM. Since your end goal is to shut down multiple CVMs on the cluster at the same time, hence in this case, the standard Linux shutdown command must be used on each CVM to powerit down: The above linux command wont check for any shutdown tokens and so multiple CVMs can be taken down at the same time. It's probably best to never shutdown/reboot/etc. You can also run health checks with the ncc health_checks run_all command using SSH to access any CVM. Please note, that the CVMs communicate with each other, and will automatically elect a new Master, if current master CVM becomes unavailable. Steps to shutdown the Nutanix Cluster: Ensure that the "Data resiliency . nutanix@cvm$ ncc health_checks run_all. The command errors out the rest of the CVMs because they can't reach the first CVM that was shut down. Ping the case number here when you have it, Id like to follow along. If you perform the data seeding now and the cutover after 1 week, it will create confusion for Move as there might be a lot of changes to the data on the VM (if VM is I/O intensive) that might need more time and we will revert to data seeding. This state returned an expected value that cannot be evaluated as PASS or FAIL. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. lets explore the reasons and troubleshoot the failure process of software component(s) and hardware firmware up-gradation getting failed via LCM framework. Before we can shutdown theNutanix AHV hypervisorwe need to perform a graceful shutdown of the Nutanix CVM (Controller VM). We will see there then a Post with the last image, as well as a Changelog with the improvements and functionalities: 127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4::1 localhost localhost.localdomain localhost6 localhost6.localdomain6, rm: cannot remove `.node_unconfigure: No such file or directory, 2016-07-11 19:13:24 CRITICAL cluster:2143 Cluster is currently unconfigured. the requesting update module may attempt to acquire a token from the master update module for . When you run this command on the first CVM, the first CVM will successfully grabthe shutdown token (since none of the other CVMs are currently holding this token as all CVMs are UP) and then power down the CVM. For assistance, contact Nutanix Support. Cluster is up and redundant but need to change ram on CVMs as well as move to 5.20. Nutanix Controller VM: CVM , Prism and Prism central must be on same date-time and timezone take update through same NTP server(s). 6 Review any unacknowledged alerts and their create time which is resolved. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); How to forcibly destroy the Nutanix cluster, Cluster destroy command failing. It was caused by a failed CVM ram update. Then fire detectors, call points, alarm sounders, isolator units and interface units to be installed . Nutanix software or firmware up-gradation failure via LCM might failed due many reasons and need to troubleshoot one by one. storage, compute and virtualization platform. Verify if the Foundation process is working. The fundamental interface for acquiring an access token is based on REST, making it accessible to any client application running on the VM that can make HTTP REST calls. Best answer by Nupur.Sakhalkar 17 August 2021, 23:25, @TimothyGray Please let me know if this documentation helps: Shutting Down an AHV Cluster The UVMs needs to be evacuated,cluster services needs to be stopped and then you can shutdown the CVMs using cvm_shutdown -P now. We have detected that you are using extensions to block ads. The instructions for shutting down a cluster are to use "sudo shutdown -P now" on the CVM's in the cluster to shut each one down, but the command only works on the first CVM. Please create the cluster. This is expected and correct At this time, login to Prism and attempt to add the cvm to the cluster. Go to the Health page and select Run NCC Checks from the Actions drop-down menu. I had to call support twice for this recently. I did have to open a case. SAN JOSE, Calif. - August 2, 2018 - Nutanix (NASDAQ: NTNX ), a leader in enterprise cloud computing, today announced that it has entered into a definitive agreement to acquire Mainframe2, Inc. ("Frame"), a leader in cloud-based Windows desktop and application delivery. Issue 10: How to check Nutanix Move services status ? Enter the required information as shown in the following example. Nutanix Prism Central having LCM failure issue during upgrading the software through LCM e.g Calm, Karbon, Epsilon, NCC, PC etc. Here are the details for replication the issue: I create a Context. The command errors out the rest of the CVMs because theycant reach the first CVM that was shut down. Refer to KB 4584 for details on precheck failures. Prism services have not started yet. Please try again in a few minutes. It is disappointing I have to wait for support to shut my own cluster down. *PATCH 5.15 000/917] 5.15.3-rc1 review @ 2021-11-15 16:51 Greg Kroah-Hartman 2021-11-15 16:51 ` [PATCH 5.15 001/917] xhci: Fix USB 3.1 enumeration issues by increasing roothub power-on-good delay Greg Kroah-Hartman ` (919 more replies) 0 siblings, 920 replies; 945+ messages in thread From: Greg Kroah-Hartman @ 2021-11-15 16:51 UTC . Enter your username or e-mail address. Read also: Top 10 Nutanix UsefulCommands. Nutanix recommends that you use both thegenesis statusandps -efcommands to check the Foundation status.