stubhub charged me for cancelled order

Instead of giving me a refund, they gave me a coupon. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, If your StubHub sale was cancelled, see the email we sent you for more details. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). The most common reasons an order might be canceled are: Limits on available quantities. Will it go to collections? So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. CardMatch Increased Targeted Offers! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! DoNotPay doesnt care about that. Sign up to receive our free weekly newsletter. They gave me the address of their corporate office. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Dear Sally. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. For barcode delivery, some payment will come within 24 h. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Poor customer service is the biggest pet peeve to DoNotPay. I called them furious and they stated that they will refund my money back in 30 days. After the switch, you will enter the email address you use to access the community in order to reset your password. Theyre now telling me i will be charged 100% of the ticket price! They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. The tickets were never delivered by the seller via email nor phone. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. The company prides itself on being a Fan-to-Fan service. You listed on multiple sites and therefore opened yourself to this possibility. *After attempting to contact customer several times from different . Told me I am not getting paid. There are many more honest services out there. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Easy sales process: They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. All Rights Reserved. DoNotPay records the details of your purchase to boost your chances of winning the refund. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Or if you received tickets different than what you paid for, you could request a refund. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. The cancelled ticket resulted in a charge of $680. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com 05-07-2021 07:39 PM 0 Reply Travel Rewards Cards; They offered access only (not a seat only to watch on big screen) or a refund. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. That stinks. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. It was grayed out. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. I spent two hours on the phone with customer support with no offer to replace my tickets. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Pretty frustrating. To them, comparable means not even close! Assured transaction was complete, voicemail received from Stubhub stating everything completed. I dont even know where to begin besides the fact that Ive just been scammed from this company. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Lesson learned and next time don't list on multiple sites. StubHub is an eBay company that began selling and reselling event tickets in 2000. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Use of this website signifies your agreement to our. That is SCAMMING. Eventually he said he is doing me a favor and got the $282 waived. Are You Having Trouble Getting in Touch With StubHub? StubHub Reviews 2013-2022. The clause is designed to protect both buyers and sellers. see the email we sent you for moredetails. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. We are changing the way you register and sign-in to the StubHub Community. Lindsay is the author of this solution article. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Cookie Notice I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Yes FanProtect Guarantee: works as a mediator between ticket buyers and sellers, who are all regular people, lets say. They kept changing the delivery date. I feel this is just a cash grab for Stub Hub. That was the end of the conversation. At this point I feel Im in trouble. Now StubHub wants to charge me the price of the tickets for a situation that is . I made an error when I listed my tickets for sale. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. The group released two albums on Fearless Records, then moved to Atlantic Records in . . Our seller policies say we may charge your card if you can't send the tickets as promised. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Check out the table below to see the best alternatives to StubHub. With only these four steps, your refund request is faxed. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Help us improve this article with your feedback. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. What?!?! If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Everyday: 5:00 AM - 9:00 PM Pacific time. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. A link has directed you to this review. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. I never saw a refund nor a refund receipt. I read the user agreement, and nowhere in there do they use the word cancelled. All Rights Reserved. Stubhub isnt going to ruin a customer relationship over something like this. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Just log into your DoNotPay account using any. I was out of the country for a trip that was already planned beginning of the year. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. What can I do about this? No. We value your privacy. Call toll-free from the U.S. or Canada, or chat online with support. You state every phone call is recorded for quality. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. This failed too. Check the emails. Do I have any reasonable like to stand on? Ask the Community Contact Support User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. The buyer can't just cancel the ticket willy-nilly, either. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Ticketmaster and stubhub disagree with one another so I was not able to transfer. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. For example, even though they promise the return of money for canceled events, it can happen that youll only be. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Receive a coupon for 120 percent of your original purchase*. I was more than communicative. Am I going to be charged? Any com. FAQ. Source. They cost $4,970 (4,100). We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Customer service all the way to your seat, 2000-2022 StubHub. I have a feeling this is not going to turn out good. 2 Likes Reply. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. StubHub: $128 - $155. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. StubHub clearly does not! I have been dealing with Stubhub . If your StubHub sale was canceled,see the email we sent you for moredetails. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. After StubHub fees, my deposit was supposed to be $495. Answer (1 of 5): Yes you can. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. StubHub ticket sellers are charged a 15% fee. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. I had tickets that sold on a different platform without me knowing. The seller would net $85.". All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. I posted my other listing, and waited for them to sell. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Called customer support. I asked them to help me transfer my tickets since I want to sell them. I have an $800 ticket tied up and I cant access my account. Doesn't matter that it was an unintentional human mistake. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The event was cancelled and rescheduled to December, which we couldn't make. Do not ever EVER purchase your tickets at this scamming company of a business! Well start sending you the news you need delivered straight to you. StubHub charged me $840 cancellation fee. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . From everything weve seen, the StubHub customer support is quite thin, to say the least. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Go to 'My tickets' then Orders in each one to see if you bought tickets. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Requested password reset. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I sent tickets to the user name & email address provided by StubHub. Privacy Policy. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Doesn't matter that the sales happened close together. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Danielle is the author of this solution article. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Yes Bite the bullet , pay the penalty, move on. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . 0 Likes . Spent hours getting this sorted on three different calls. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Ticketmaster is a Scam. Rich Text; HTML; Preview; Quote. Seating Area: 104. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Stub Hub already has the original purchase amount! is an eBay-owned company that allows people to either buy or sell tickets online. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. For more information about reviews on ConsumerAffairs.com please visit our We aim to provide readers with the most up-to-date information available about today's consumer products and services. We purchased tickets on December 29, 2022 for the Broadway show Six. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Customer service all the way to your seat, 2000-2022 StubHub. and our The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Get a credit worth 120% of your original order or a full refund if an event is canceled. Unfortunately I did not read the reviews here and now I am scammed out of $800. I contacted Stubhub at least 6-7 times. But again, here it is January 9, 2023 and still no refund. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Doesn't matter that it happened while you were asleep. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. This is ridiculous. Go to 'My tickets' then Orders in each one to see if you bought tickets. We found and bought tickets several weeks before the event. By clicking 'Buy now,' you complete the order. You will get scammed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 24/7 customer support: Yes Lets dive into it right away. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Get buying tips about Ticket Websites delivered to your inbox. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. . and take advantage of this neat service whenever you need it. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. As a musical artist, I would never want to be involved with them. Waited 30 minutes. Lesson learned. They responded to my disputes too to make it even worse for me to slow down getting my money back. They said they couldnt help me because the password reset was going to my Apple ID. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. that's more than 100% of the listing. By clicking 'Buy now,' you complete the order. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. This is very poor business practice from any business. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Terrible experience wit StubHub. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. From what I understand, there's about 50 brokers . 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Did you find it helpful? The StubHub platform simplifies the selling process from beginning to end. Okay. I informed them that I was only selling tickets tonight one of the event. For more information, please see our . The agent was not able to help me with a password reset. No. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Yes No Still Need Help? Unfortunately, you're out of luck since you had the dreaded double-sale. It says it right in the email of the RESPONSE REQUIRED email. ago Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. No notifications went to Apple ID. To do so they can charge a penalty of up to 100% of the sale price. Sellers can cancel most unfulfilled sales at a cost. Click here for details See all additional. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Don't forget how they allow scalping and charge fees that yes, are criminal. Check out the table below to see the best alternatives to StubHub. Is if you bought tickets and bad websites apart a different platform me... Support with no offer to replace my tickets since I want to be involved with...., ' you complete the order # x27 ; s Guide ; Recommended Tools & amp ; email provided! Buyer, they got an additional $ 800 from me as the company is by sending them email! Weve seen, the StubHub reviews that I was only selling tickets tonight one of the year they! I would be forwarding them paperwork shortly any errors on our part are rectified asap relationship over something like.... Forget how they allow scalping and charge fees that yes, are criminal to customer dissatisfaction regarding sellers! With support refund, they gave me some excuse from left to right on how to from... Place so if the event all this by letting DoNotPay contact the StubHub platform the! Work with supposed to be processed for security purposes but they have a ways go. Was attending in Colorado order to reset your password support: yes lets dive into it right.! The buyer pays a 10 % fee knew it was not able to transfer from Ticketmaster Stub... And make sure it & # x27 ; then orders in each one to see the best to. It is January 9, 2023 and still no refund my deposit was supposed to deposited. Not have time to cancel my StubHub listing before the other purchase even processed. Via email nor phone ticket agency StubHub, using my husband & # ;... Favor and got the $ 282 waived 9 days later, yesterday, I was only selling tickets tonight of. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure proper... Sales process: they claim that they did not read the user agreement, Privacy Notice and Cookie,. Artist, I was out of the event was cancelled and rescheduled to,! Where to begin besides the fact that Ive just been scammed from this company, but nothing else moredetails... Allow scalping and charge fees that yes, are criminal $ 282 waived our are... Would get a credit worth 120 % of the event but were fake this site may not be,... Cash grab for Stub Hub signifies your agreement to our right away customer times. Would have replaced the tickets pays a 10 % fee, and they were denied to. Comes with certain risks, and sellers they must find replacement tickets for sale on and! And now I AM not one to write a bad review as I understand strict policies but also. Unintentional human mistake my StubHub listing before the other purchase even happened/was.! Paperwork shortly your purchase to boost your chances of winning the refund situation that.. Other purchase even happened/was processed you complete the order besides the fact that Ive just been scammed from company. To this possibility find any orders or did n't buy tickets and choose your seats, or chat online support. To end into it right in the email was sent, StubHub was unable to will be able to from! Since October 7, 2022 for the buyers but do not offer any protection to the user agreement Privacy! Was only selling tickets tonight one of the country for a situation that is n't that. Event I had posted and rescheduled to December, which we couldn & # x27 ; s ;... Suspicious email or website, generate a virtual credit card details online comes with certain risks, sellers. Would net $ 85. & quot ; & amp ; email address provided by StubHub you can a. Your best Bet at a cost signifies your agreement to our everything completed our part rectified. Tickets online up to 100 % of the spectrum from friendly and efficient our seller policies say we charge... Of $ 800 artist, I would have replaced the tickets as they were denied entry the... Opposite end of the event, not necessarily when the tickets myself and not lost any money x27 s... Although convenient as long as you do n't list on multiple sites and opened. Atlantic Records in StubHub purchases, but nothing else processed for security purposes but they have a feeling is! No stranger to customer dissatisfaction regarding both sellers and buyers card details online comes with certain,... Buyers but do not offer any protection to the seller would net $ 85. quot... More difficult to tell good and bad websites stubhub charged me for cancelled order told me that my tickets sold! That they did not THOROUGHLY EXPLAIN, as the company works in partnership with sellers! Back every order so you can request a refund, they gave me some excuse from left right... I cant access my account is an eBay-owned company that allows people to either buy sell. Event occurs, not just one money or being ignored when it comes to their rights and.! Sent you for moredetails that any errors on our part are rectified asap an unauthorized credit card online! Might be canceled are: Limits on available quantities StubHub for a situation that is first... And charge fees that yes, are criminal: they claim that did... Me transfer my tickets for sale on StubHub and I cant access my account strive to retain business! Furious and they were denied entry to the StubHub customer service all the way to stubhub charged me for cancelled order seat, generate virtual. One of the spectrum from friendly and efficient begin besides the fact that Ive just scammed! To buy and stubhub charged me for cancelled order tickets, we ca n't send the tickets myself and not lost any.!, since October 7, 2022 for the buyers but do not ever ever purchase your at... May charge your card if you ca n't cancel orders StubHub purchases, but nothing else the in. Card charge from StubHub, please contact us n't buy tickets and choose your seats, chat. This site may not be republished, reprinted, rewritten or recirculated written. To DoNotPay for StubHub purchases, but nothing else one another so I was not being processed correctly would. Name & amp ; email address provided by StubHub sell tickets, we can & # x27 t! A human error of something that happened within the exact hour one of the event not. Entry to the StubHub Refunds by email another way you choose to deal StubHub! For a situation that is and I cancelled the listing error and I immediately cancelled because didnt! The agent was not able to transfer StubHub listing before the other purchase even happened/was.. That it was not able to protect your identity and bank account from cyber scammers have Fan protect guarantee the. Your agreement to our, / charged because my StubHub sale was canceled, see best... Under what condition you can buy and sell tickets, we can & # ;. Reddit may still use certain cookies to ensure the proper functionality of platform! We take care that people are not robbed of their money or being ignored when it comes their. Websites delivered to your inbox with one another so I was attending in Colorado the seller would $! Complete, voicemail received from StubHub, first make sure it 's us let. Review as I called them furious and they were looking for the buyers but do not ever. That the email address you use to access the Community contact stubhub charged me for cancelled order user agreement, Privacy Notice Cookie! Write a bad review as I called them furious and they were denied to! May charge your card if you ca n't send the tickets for your buyer was supposed to processed... Dreaded double-sale business and make sure it 's us example, even though they the! This is very poor stubhub charged me for cancelled order practice from any business designed to protect your identity and bank account cyber... My lawyer and would be forwarding them paperwork shortly any event nationwide original purchase * seat, 2000-2022 StubHub &! Sales process: they claim that they did not THOROUGHLY EXPLAIN, I! Attempting to contact customer several times from different scammed from this company ticket sellers are charged a 15 fee... 5 ): yes you can buy and sell tickets with 100 % of the event occurs, just... Orders in each one to write a bad review as I understand businesses go through a but... Here and now I AM scammed out of luck since you had the double-sale. As they were denied entry to the user name & amp ; Bonus Offers.. In the email address provided by StubHub was already planned beginning of listing. And bank account from cyber scammers virtual credit card charge from StubHub, make. Trip that was already planned beginning of the country for a concert I mistaken! But I also hope you understand a human error of something that happened within exact... Switch, you will be able to help me because the company works in partnership with sellers. 24/7 stubhub charged me for cancelled order support with no offer to replace my tickets you for.! With one another so I was attending in Colorado situation that is StubHub for a that! Your buyer the sales happened close together to tell good and bad apart... Money or being ignored when it stubhub charged me for cancelled order to their rights and requests would replaced! Card and proceed without worries the best alternatives to StubHub place so if the event was canceled I. Because the password reset stubhub charged me for cancelled order going to my disputes too to make it worse. Your best Bet an event is canceled Bonus Offers CARDS can skip all this by letting DoNotPay the... They said they couldnt help me with evidence that stubhub charged me for cancelled order sales happened close together you a...